This article was provided by NBN Online and NAHB's Business Management Department
A friendly letter to your customers can help them cope with winter weather and at the same time remind them that they chose well when they decided to do business with your company, according to NAHB’s Business Management Department.
Your message can include these home maintenance reminders:
- Never leave garage doors open during extreme weather conditions.
- Cabinets containing plumbing lines and located on an exterior wall should be left open to allow warm air to flow into them.
- Similarly, leave bathroom and laundry room doors open to allow warm air to circulate.
- If the outside temperature drops below freezing for an extended period of time, leave hot and cold faucets open so that a tiny stream of water runs from each. The slightest water movement will keep the lines from freezing.
- If you do experience frozen water lines, immediately apply heat to the valve under the sink. Check to see if both the hot and cold lines are frozen by opening the left and right sides (hot and cold) of the valve.
- Contact us if you need help.
Hundreds of tips on accounting, personnel, customer service, sales and marketing, management, trades, production and design are available in two publications from NAHB's Business Management Department: Management Ideas That Work and More! Management Ideas That Work