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Making the Quality Connection: Improving the Building Industry Insurance Situation through Quality Assurance Programs

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This document reports on the initial stage of a larger task to research the building insurance industry. This initial phase of research sought to understand the nature of the insurance problems facing the home building industry in order to define the research agenda and, where possible, identify specific actions the industry could take for improving insurance issues. Making the connection between quality and insurance issues could lay the groundwork for improving the industry insurance situation through quality assurance development and certification programs.

Specifically, this report describes the findings of a roundtable with industry stakeholders, including representatives of insurance agencies, insurance brokers, builders and trade contractors. The roundtable took place in January 2003. Points of discussion included insurance-related issues, quality-related issues, vision, insurance objectives and actions, and quality assurance objectives and actions.

Prepared for
U.S. Department of Housing and Urban Development
Office of Policy Development and Research

January 2003, 22 pages