July 2009
Many elements required for a formal quality management system already exist in a well managed company. Here is a checklist of documents your company may already have.
| From Builder Requirements, Section 1.0 |
| Scope |
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| Company quality statement |
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| Safety statement/effective safety program |
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| Defined responsibilities for leadership and all key employees |
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| Defined quality system |
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| Defined Corporate training program |
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| Job descriptions for key personnel and system for filling them with competent personnel |
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| Defined company process |
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| Org chart showing key positions including quality manager and safety officer |
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| System for customer feedback |
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| Key quality performance measures |
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| From Builder Requirements, Section 2.0 |
| Periodic documented quality system management activities |
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| Annual quality system review |
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| Third party audit of overall system |
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| Methods for making quality system changes and keeping quality system materials up to date |
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| Record keeping procedures and document control |
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| From Builder Requirements, Section 3.0 |
| Defined scope of prod operation, including purchasing and construction |
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| Construction and purchasing process flow |
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| Documented construction process |
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| Documented purchasing process |
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| Trade contracts with scopes of work and including warranty and safety obligations |
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| Trade evaluation process |
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| Defined inspection process, including format and acceptance criteria |
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| Defined company quality standards for construction |
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| Process to assure corrective action |
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| Process for preventive actions and continuous improvement |
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| Defined production operation training program to supplement corporate program |
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| Turnover process from const to CC |
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| Periodic employee review and evaluation |
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| Measurement of key performance goals |
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| Process for feedback to corporate, sales, and warranty |
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| Objective and documented internal audit |
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| Feedback to purchasing on trade performance |
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| From Builder Requirements, Section 4.0 |
| Defined scope of customer care and warranty operation |
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| Documented customer service process |
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| Defined limits of monetary authority for customer service personnel |
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| Feedback to purchasing on trade performance |
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| Measurement of key performance goals |
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| Process for feedback to corporate, sales, and production |
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| Defined customer care operation training program to supplement corporate program |
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| Periodic employee review and evaluation |
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| Objective and documented Internal audit |
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| From Builder Requirements, Section 5.0 |
| Defined sales process, including marketing, escrow, and financing |
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| Documented sales process |
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| Document review procedures |
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| Document control and update process |
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| Measurement of key sales operation’s goals |
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| Defined sales operation training program to supplement corporate program |
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| Process for feedback to corporate, construction, and warranty |
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| Periodic employee review and evaluation |
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| Objective and documented Internal audit |
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