December 2000
This document is geared toward the framing activities of home building. It identifies a framework that a contractor can use to develop a quality management program that delivers maximum value.
One of the central elements to any quality management approach is to develop a way of doing business that results in a continuous cycle of self-evaluation and improvement. The system should yield measurable results in a virtually unlimited number of areas, whether through improved compliance with specifications, improved customer satisfaction, or similar areas where performance improvements are always welcome.
This manual provides wood framing contractors with a model quality assurance system that can be adapted to suit individual company needs. The body of the manual provides the basis for a customized Quality Assurance Manual. Cutomization Notes througout the guide identify areas that may need special attention. In the appendix, form templates and Wood Framing Performance Guidelines can be used to create company-specific documents. The quality assurance system can also accommodate similar forms you may be using by simply referring to them rather than to the model forms provided.
Prepared by:
NAHB Research Center
Prepared for:
U.S. Department of Housing and Urban Development
Office of Policy Development and Research
37 pages